How long does shipping take?
Most orders ship within 1–2 business days. After that, standard delivery is usually 5–8 business days. Custom orders need extra time — allow 5–7 business days for processing plus 5–7 for shipping. These are estimates, not guarantees.
Can I return something if it doesn't work out?
Yes. You have 30 days from purchase to return unused items in original packaging for a refund or replacement. A return shipping fee will apply and is deducted from your refund. Customized products can't be returned. Just reach out through the contact page with your order number and we'll walk you through it.
Do you ship to PO boxes or APO/FPO addresses?
No. We can only ship to physical street addresses within the contiguous United States.
What's the difference between MaxCold, THERMECOOL, and Cool Riser Technology?
MaxCold is our insulation system that extends ice retention — some models hold ice for up to 5–7 days under test conditions. THERMECOOL is the eco-friendly foam insulation used inside, designed to lower emissions while keeping things cold. Cool Riser Technology is the elevated bottom design that lifts the cooler away from hot surfaces so heat doesn't transfer in. They work together. You don't need to remember all three — just know your ice is going to last.
What payment methods do you accept?
All major credit and debit cards, plus whatever digital wallets are available in your region. Everything goes through a secure checkout, so your payment details stay protected.
Can I change or cancel my order after placing it?
Once an order is placed, it can't be edited. We can't guarantee cancellation either, but if you reach out to customer service within the first hour of purchase, there's a chance we can catch it before it ships. Once it's with the carrier, it's out of our hands — but you can always start a return after it arrives.
My package says delivered but I don't have it. What now?
Check with neighbors, your front desk, or your local post office first — it's often sitting somewhere nearby. If it's truly missing, let us know through the contact page and we'll file a claim with the carrier.
How do I stay updated on new drops and restocks?
Sign up for our newsletter at the bottom of any page. You'll get first looks at new collections, restock alerts, and the occasional heads-up before things sell out.