Getting your order to you quickly and safely is the goal. Here's what to expect.
Processing time
Orders are usually processed and shipped within 1–2 business days. Most go out the same or next day — just keep weekends and holidays in mind. During launches, holidays, or sale events, it might take a little longer. All orders are subject to review for consumer protection, which may occasionally cause a slight delay.
Shipping options and rates
We ship within the contiguous United States. Available methods and costs are shown at checkout based on your location and order weight. Standard rates start at $5.99 for packages under 2 lbs, $9.99 for 2–14.99 lbs, $15.99 for 15–34.99 lbs, and $19.99 for 35 lbs and up. Free shipping is available on orders of $99 or more, based on your subtotal after discounts and before tax.
Delivery estimates
Standard shipping typically arrives within 5–8 business days after your order ships. These are estimates, not guarantees — weather, carrier backlogs, and peak seasons can slow things down.
Custom orders
Custom products require additional processing time. Please allow 5–7 business days for processing and 5–7 business days for shipping.
Tracking
Once your order ships, you'll get a confirmation message with a tracking number. Use it to follow your package. If tracking hasn't updated in several days, give it a little more time — then reach out through our contact page if you're still concerned.
PO boxes and APO/FPO addresses
We can't deliver to PO boxes or APO/FPO addresses. Please use a physical street address at checkout.
Address accuracy
Please double-check your shipping address at checkout. Once an order is placed, we can't change the shipping address. If you notice an error before your order ships, contact us immediately. If your order has already shipped, you'll need to contact the carrier directly to redirect it.
Lost or delayed packages
If your tracking shows delivered but you don't have the package, check with neighbors and your local post office first. If it's genuinely missing, contact us and we'll work with the carrier to sort it out. For delays, we appreciate your patience — most issues resolve within a few extra days.