We want you to be happy with what you ordered. If something isn't right, here's how it works.
The window
You have 30 days from the date of purchase to start a return. After that, we can't accept it — no exceptions, sorry.
What qualifies
Items must be unused, in like-new condition, and in their original packaging. If you tried something out and it didn't work for you, that's fine — just make sure it doesn't show signs of wear, dents, scratches, or missing parts. Items damaged through misuse or negligence may be denied a return.
A few things can't be returned: customized products, final sale items, and anything marked as non-returnable on the product page. If you're unsure, check the item description before you buy.
How to start a return
Go to the contact page on this site and send us a message with your order number and what you'd like to return. We'll get back to you with the next steps, usually within one business day. Don't ship anything back before hearing from us — we need to log the return on our end first.
Refunds
Once your return arrives and passes inspection, we'll process the refund to your original payment method. That typically takes 7–10 business days to show up, depending on your bank or card issuer. Please note that a return shipping fee will be deducted from refunds. The exact fee depends on the product type and value, and it'll be shown to you before you complete the return process. Original shipping costs aren't refunded unless the item was defective or we sent the wrong thing.
Exchanges
Want a different size or color? Let us know in your return message. If what you want is in stock, we'll set it aside and ship it once your return is processed. If it's sold out, we'll issue a refund instead.
Damaged or wrong items
If your order shows up damaged or isn't what you ordered, contact us within 30 days of purchase. Include a photo if you can — it speeds things up. Items damaged or defective due to manufacturing can be returned free of charge. We'll cover return shipping and get the right thing to you as fast as possible.
Bulk returns
Returning multiple items? You may need to contact us to create individual return labels for each item. We'll walk you through it.